Cancellation & Refund Policy

1. Subscription Cancellation

Users may cancel recurring monthly developer API subscriptions at any time through their account dashboard or by submitting a written request to billing@evolveexpert.com. Upon cancellation, your access will remain active until the conclusion of the prepaid billing cycle, and no further automated debits will occur.

2. Refund Eligibility Criteria

We stand behind the performance of our document extraction and tax validation algorithms. You are eligible for a full refund under the following conditions:

• The refund request is submitted within seven (7) calendar days of initial payment.
• Less than twenty percent (20%) of the purchased document scan credits have been consumed.
• You experienced documented, persistent API endpoint failure or incorrect tax calculations that our engineering team was unable to resolve within 24 hours.

3. Mode of Refund & Processing Timelines

In strict adherence to Reserve Bank of India (RBI) Payment Aggregator regulations:

• All refunds are credited strictly to the original source of payment (e.g., the original credit/debit card, net banking account, or UPI VPA). We do not issue cash refunds or transfers to unverified third-party accounts.
• Once approved by our billing desk, refunds are initiated immediately and reflect in your account within 5 to 7 business days depending on your issuing bank.

4. Dispute Resolution Process

If you notice an unrecognized charge or billing discrepancy, please contact our billing desk directly before initiating a formal bank chargeback. We resolve 99% of billing inquiries within four (4) business hours.